Rental policy

Rental day period starts at 9:00h and ends at 19:00h.

Bicycles must be collected, personally from or bike shop.  Delivery and pick‐up of bicycles can be arranged with additional charge.

At the end of the rental period the customer must return the bicycles to the company representative identified with the original rental contract form, and never to the hotel owners or attendants.

In case of a flat tire or any other damage on the bicycle, in which the bicycle cannot be used, the Renter should notify the leasing company to provide road rescue or a pick-up service at additional price. Repairs done without the authorization of leasing company are not allowed and will not be refunded.

The customer signing the rental contract must be over 18 years old. Under aged customers must be accompanied by an adult.

On delivery of the bike/s the customer must read, accept and sign the rental agreement. The customer will be asked for his/her passport details along with credit card details as a guarantee deposit for the rented equipment. At the end of the rental period, the customer accepts the charges for any missing or broken items at market prices which will be charged to their credit card. The deposit will be refunded if the rented equipment is returned in the same conditions it was procured. If the missing or broken items exceed the deposit amount, the customer must settle the balance.

Cancelations without charge are only admitted 15 working days before the programmed delivery time. Cancellations made within 15 working days of the delivery date are charged in full. Reservation no shows are charged in full and considered non‐refundable. Exceptions to this policy cannot be made for any reason.

No refund or credit will be made, for any given reason, for cancellations within 15 working days, early return of the bicycles or for cancellations of guided training tours. The client understands and accepts that the leasing company is not responsible for the client’s personal circumstances, sicknesses, weather conditions or any event outside the leasing company direct control and can therefore not accept refund or credit requests made by the client for any of the above reasons. Exceptions to this policy cannot be made for any reason.

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